Employee Training Program Library

Earn points by checking out PDT items and notifying ephaley@lcsc.edu when complete.  You will earn 1 pdt point for each item checked out and reviewed.  

Please use the "Select" tool to view a description or choose a "Heading" to sort by
All resources are available for checkout at Human Resource Services

SelectCustomer ServiceBe our guest, perfecting the art of customer serviceMichael EisnerBook
SelectCustomer ServiceBeyond ExcellenceRobert StevensonDVD
SelectCustomer ServicePerfect Phrases for Customer ServiceRobert BacalBook
SelectCustomer ServiceStop Me Before I Strangle SomeoneMeegan JohnsonDVD
SelectCustomer ServiceThe Disney WayBill Capodagli & Lynn JacksonBook
SelectCustomer ServiceWould you do business with you?Jane HandleyDVD
SelectInspirationalCultures and OrganizationsGeert Hofstede, GertJan Hofstede, and Michael MinkovBook
SelectInspirationalHow Cohesive is Your Company?Ravi KathuriaBook
SelectInspirationalShowing Our True ColorsMary MiscisinBook
SelectLeadershipCreating MagicLee CockerellBook
SelectLeadershipCrucial ConversationsPatterson, Grenny, McMillan, and SwitzlerBook
SelectLeadershipCrucial ConversationsPatterson, Grenny, McMillan, and SwitzlerBook
SelectLeadershipDeath by MeetingPatrick LencioniBook
SelectLeadershipExemplary LeadershipJames M. Kouzes & Barry Z. PosnerBook
SelectLeadershipFollowership: How Followers are Creating Change and Changing LeadersBarbara KellermanBook
SelectLeadershipLearning to LEAD: A Workbook on Becoming a LeaderBennis, Warren; Goldsmith, JoanBook
SelectLeadershipPrinciple-Centered LeadershipStephen R. CoveyBook
SelectLeadershipSilos, Politics and Turf WarsPatrick LencioniBook
SelectLeadershipThe 7 Habits of Highly Effective PeopleStephen CoveyAudio CD
SelectLeadershipThe 7 Habits of Highly Effective PeopleStephen R. CoveyBook
SelectLeadershipThe 8th HabitStephen R. CoveyBook
SelectLeadershipThe College Administrator's Survival GuideC. K. GunsalusBook
SelectLeadershipThe Extraordinary Coach: How the Best Leaders Help Others GrowZenger, John H.; Stinnett, KathleenBook
SelectLeadershipThe First-Time ManagerBelker, Loren B.; McCormick, Jim; Topchik, Gary S.Book
SelectLeadershipThe Five Dysfunctions of a TeamPatrick LencioniBook
SelectLeadershipThe Five Temptations of a CEOPatrick LencioniBook
SelectLeadershipThe Four Obsessions of an Extraordinary ExecutivePatrick LencioniBook
SelectLeadershipThe Leadership ChallengeKouzes & PosnerBook
SelectLeadershipThe Speed of TrustStephen CoveyAudio CD
SelectLeadershipThe Speed of TrustStephen M.R. CoveyBook
SelectTechnologyExcel 2013: Beyond the BasicsLuther MaddyBook
SelectTechnologyExcel 2013: Database & Statistical FeaturesLuther MaddyBook
SelectTechnologyExcel 2016: The Basics - PCLuther MaddyBook
SelectTechnologyLayers: The Complete Guide to Photoshop's Most Powerful FeatureMatt KloskowskiBook
SelectTechnologyThe Adobe Photoshop CS5 Book for Digital PhotographersScott KelbyBook
SelectTechnologyUsing Microsoft Expression Web 2Jim CheshireBook

Created by: Web Development Club